Reference:
Conformance checking and performance improvement in scheduled processes: A queueing-network perspective (Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, and Craig A. Bunnell), In Inf. Syst., volume 62, 2016.
Bibtex Entry:
@article{DBLP:journals/is/SenderovichWYGM16,
author = {Arik Senderovich and
Matthias Weidlich and
Liron Yedidsion and
Avigdor Gal and
Avishai Mandelbaum and
Sarah Kadish and
Craig A. Bunnell},
title = {Conformance checking and performance improvement in scheduled processes:
{A} queueing-network perspective},
journal = {Inf. Syst.},
volume = {62},
pages = {185--206},
year = {2016},
url = {https://doi.org/10.1016/j.is.2016.01.002},
doi = {10.1016/j.is.2016.01.002},
timestamp = {Sun, 25 Jul 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/is/SenderovichWYGM16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org},
pdf = {https://www.informatik.hu-berlin.de/%7eweidlima/pubs/senderovich_is_2016_conformance_checking_performance.pdf}
}