Reference:
Queue mining for delay prediction in multi-class service processes (Arik Senderovich, Matthias Weidlich, Avigdor Gal, and Avishai Mandelbaum), In Inf. Syst., volume 53, 2015.
Bibtex Entry:
@article{DBLP:journals/is/SenderovichWGM15,
author = {Arik Senderovich and
Matthias Weidlich and
Avigdor Gal and
Avishai Mandelbaum},
title = {Queue mining for delay prediction in multi-class service processes},
journal = {Inf. Syst.},
volume = {53},
pages = {278--295},
year = {2015},
url = {https://doi.org/10.1016/j.is.2015.03.010},
doi = {10.1016/j.is.2015.03.010},
timestamp = {Sun, 25 Jul 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/is/SenderovichWGM15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org},
pdf = {https://www.informatik.hu-berlin.de/%7eweidlima/pubs/senderovich_is_2015_queue_mining_delay.pdf}
}