Reference:
Queue Mining - Predicting Delays in Service Processes (Arik Senderovich, Matthias Weidlich, Avigdor Gal, and Avishai Mandelbaum), In Advanced Information Systems Engineering - 26th International Conference, CAiSE 2014, Thessaloniki, Greece, June 16-20, 2014. Proceedings (Matthias Jarke, John Mylopoulos, Christoph Quix, Colette Rolland, Yannis Manolopoulos, Haralambos Mouratidis, Jennifer Horkoff, eds.), Springer, volume 8484, 2014.
Bibtex Entry:
@inproceedings{DBLP:conf/caise/SenderovichWGM14,
author = {Arik Senderovich and
Matthias Weidlich and
Avigdor Gal and
Avishai Mandelbaum},
editor = {Matthias Jarke and
John Mylopoulos and
Christoph Quix and
Colette Rolland and
Yannis Manolopoulos and
Haralambos Mouratidis and
Jennifer Horkoff},
title = {Queue Mining - Predicting Delays in Service Processes},
booktitle = {Advanced Information Systems Engineering - 26th International Conference,
CAiSE 2014, Thessaloniki, Greece, June 16-20, 2014. Proceedings},
series = {Lecture Notes in Computer Science},
volume = {8484},
pages = {42--57},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-3-319-07881-6\_4},
doi = {10.1007/978-3-319-07881-6\_4},
timestamp = {Fri, 27 Dec 2019 21:25:01 +0100},
biburl = {https://dblp.org/rec/conf/caise/SenderovichWGM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org},
pdf = {https://www.informatik.hu-berlin.de/%7eweidlima/pubs/senderovich_caise_2014_queue_mining_predicting.pdf}
}