Updating Support Skills from Microsoft Windows NT 4.0 to Microsoft Windows 2000 provides numerous audio/video demonstrations that illustrate the concepts and techniques discussed in this course.

When you see this icon in the course contents, click your modem speed or Download button to launch a demonstration of the topic being discussed.

When you see this icon in the course contents, click your modem speed or Download button to launch an animation of the topic being discussed.

When you see this icon in the course contents, click your modem speed or Download button to launch an expert point of view.


Note  You can toggle the display of text in a demonstration, animation, or expert point of view on and off by selecting Captions on the View menu.